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1. Why is it a little slow when I add a new device?
When you add a new device to PSS, the system needs to login to the device and obtain the basic information used in the XML data file.
2. After I exit PSS, the system says PSS is running when I start it up again.
After you exit PSS, the system still needs some time to close the application completely. Please wait a while to start PSS again.

3. Does Device manage support domains?
PSS supports domains. In the device manage interface, please input the domain name in the IP. PSS can automatically begin parsing the domain when it logs in the device, and then it can login. Please use DDNS if you have a private domain. (For detail information, please go to Device manage)

4. How do you use the tour function?
Please set the corresponding tasks in Scheme task. You can go to Function buttons, Full menu, or Tray menu to enable it.

5. Why can I not use some hotkeys for other software when PSS is running?
After PSS starts up you can personalize the PSS hotkeys. Please note you need to make sure your setup here does not conflict with your setup in other software. For hotkey modification, please go to Function buttons->Configuration->Option->"Hotkey".

6. Why can I not close the alarm audio?
Right tool bar->Tools->Volume->"Close alarm audio", or you can use the hotkey you set in Function buttons->Configuration->Option-> for setup modification.

7. What is "Displayed items in right bar" in Function buttons->Configuration->Option?
After you logged in the device, you can view the default items in right bar. If you often use the PTZ, you can select "PTZ direction" and check the "save last monitor state", then you can use the PTZ conveniently after you logged in the next time.

8. What is "Display alarm item in interface" in Function buttons->Configuration->Option?
There are three rows in the right bottom section of PSS which show the device health status. The first row is record status, the second and the third row are for your self-defined definition. You can set the alarm types here.

9. What is "Preview Picture: System default mode" in Function buttons->Configuration->Option?
Once you check "System default mode", PSS uses your system's default program to view the picture (such as the snapshot image). Otherwise, PSS will use its own browser to open the picture. This browser provides details of the picture path and supports backup function.

10. What is the difference of "Record Time" in Function buttons->Configuration->Option and "Pack time" in Record Plan Configuration?
The "Record Time" is to specify the max file length when you click the local record button in the Video window. The "Pack time" is the max file length in Record Plan Configuration - once the file length is more than the setup you specify here, the system will begin recording to a new file.

11. What is "Modify the amount of video windows when alarm activates the video" in Alarm Configuration->Global Configuration?
When the alarm activated window number is more than the current specified window amount, PSS can change the video window amount so that you can view the alarm video.

12. What is "Display alarm prompt in the video window" in Alarm Configuration->"Activation strategy"?
It is to display a little alarm icon in the video window, so that you can clearly distinguish the alarm window and the general window.

13. Why is the status information in the Health Report a little bit older than the actual status?
The information in the Health Report is what PSS gets from all logged in devices. It is difficult to get all devices' real-time information which may result in a heavy load for the local and remote PC. So the information you view in the Health report may be a little bit older than the actual status.

14. Vista / Windows 7: After I uninstall PSS and install a new one, why is user configuration and login information the same as the previous one.
PSS default installation path is: [OS drive]\Program Files\Professional Surveillance Software. For Vista and Windows 7 user, you can not write the file to [OS driver]\Program Files] - so there is a file virtual technology to solve this problem. But please note these files cannot be removed and that is why you see the previous PSS user data. Please go to the following path to remove the PSS installation folder manually: "[OS drive]\Users\[user name]\AppData\Local\VirtualStore\Program Files\[Program Files]".

15. Why can I not see my downloaded file?
Please note for the files you download from Function buttons->Playback->Download, the time information of the downloaded file is the same as that in the device - it is not the time when you downloaded the file. So when you search for the downloaded files, you need to make sure the file record time is within your specified period.

16. How can I set "Camera ID" and "Camera Name" in Scheme Task Configuration->Task Edit?
For the Camera ID and Camera Name in Task edit, you can drag the channel from the Device List.

17. Why is there a prompt when PSS logs out?
When PSS logs out it needs to close current operations and logout the devices, so there are some prompts when devices are offline or some other information.

18. I want to put the e-map or other control interface in another monitor, so that I can see the real-time video in the main screen. Can I see the real-time video in the extra monitor?
First, please make sure your PC supports dual-monitors, then you need to set the setup the PC display properly. You can view the real-time video in the extra monitor.

19. If I am in full screen mode, how can I control the PTZ?
There is a little lock button in the Right tool bar->PTZ Direction. You can click it to lock or unlock the PTZ direction interface. Once you lock the interface, the PTZ direction item can only be displayed in the Right tool bar. Once you lock the interface, it can overlay the main interface. When you are in full screen mode, you can use the hotkey to set the PTZ direction.

20. Why can I not add a new device?
The added device may exceed the PSS threshold. You need to remove some devices first so that you can add the new one.

21. How can I add a monitor to the task?
Right click your mouse in the Video window, then you can select to add the current window (or all windows) to the task.

22. The operation is too slow, PSS seems unresponsive when I open several video channels.
There are some possibilities: • Your PC configuration is slow so the decode operation is very slow. CPU is overloaded.
• Some problem with your display card driver. For ATI series, please upgrade to latest version amd_mobiler_9.3_xp32.zip. The problem often occurred for driver released after 2009-2-26 05:41:10. Please go to "Property"->"Settings"->"Advanced"->"Troubleshoot"->"Hardware acceleration"->check "Disable all acceleration functions except basic acceleration".

23. When I use the network drive to mirror NTFS file system, I can search the recorded files but the files in the drive folder are not identical with the recorded file list.
For NTFS file system, please go to "Run" and then input "chkdsk $(drive name) /F". For example: mirror driver is E:, you can input "chkdsk E: /F".

24. Why is some content in the interface out of the PSS display window? What can I do?
Current PSS program interface is based on the standard DPI display mode. When the DPI value is larger than the default value, the display window error occurred. Please follow the steps listed below to fix problem: For Window XP, Windows 2003 or lower OS, please go to Control Panel->Display->Setting->Advanced->General->DPI Setting, then select normal size (96 DPI) from the dropdown list. For Windows 7 and Windows Vista OS, please go to Control Panel->Personalize Appearance and Sounds->Adjust font size DPI->Customize DPI->Scale to this percentage of normal size and then select 100% from the dropdown list.

Note: Some of the above has been slightly modified for grammar and spelling.

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